Save Min 50% on all orders and get free shipping

Save Min 50% on all orders and get free shipping

ZORRPONG

Shipping Policy

At Zorrpong, we strive to deliver your jewellery safely and on time. Please read our shipping policy carefully to understand how we process and ship orders.


1. Order Processing Time

  • All orders are processed within 2–4 business days after payment confirmation.
  • Customized or personalized jewellery may take 7–14 business days for processing.
  • Orders are not processed or shipped on Sundays or public holidays.

Once your order is shipped, you will receive a confirmation message with tracking details (if applicable).


2. Shipping Time

Estimated delivery timelines:

  • Domestic Shipping: 5–10 business days
  • International Shipping: 10–20 business days (depending on location)

Delivery times may vary due to courier delays, customs clearance, weather conditions, or other unforeseen circumstances.


3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Free shipping may be offered during promotional periods.
  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

4. Order Tracking

  • Tracking details will be shared via email or message once the order is dispatched.
  • Customers are responsible for tracking their shipment using the provided tracking number.

5. Incorrect Address

  • Please ensure that your shipping address is accurate and complete.
  • Zorrpong is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
  • Additional shipping charges may apply for re-dispatch.

6. Delivery Issues

If your package is:

  • Delayed: Please allow additional time during peak seasons.
  • Lost in Transit: Contact us, and we will coordinate with the courier partner.
  • Delivered but Not Received: Please notify us within 48 hours of delivery confirmation.

7. Damaged Packages

If you receive a damaged package:

  • Record an unboxing video immediately.
  • Take clear photos of the damaged packaging and product.
  • Contact us within 48 hours for assistance.

8. Contact Information

For any shipping-related queries, please contact:

Customer Support:

📧 poonam.choudharry@gmail.com

We aim to respond within 24–48 business hours.